Customer Look-Up
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1. | Select "Customer Look-up" from the left side of the screen.
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2. | Choose to look-up a customer by FFP ID or by customer name.
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3. | Look-up by FFP ID (Jump below for customer look-up by "Customer Name.")
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· | Enter the customer frequent flyer number in the appropriate box. If you do not know the entire Frequent Flyer number use a question mark (?) to look for any single character in that spot, or use an asterisk (*) to look for multiple characters in that spot.
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For example:
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- | 12?4 finds 1234, 1264, 1274, etc. but not 12334 or 124
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- | 12*4 finds 1234, 1264, 12334, 121212124, etc. but not 124.
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· | Select if you would like your customer results listed by Last name/surname, check-in date, FFP ID, property, or airline code from the drop-down box and select
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"Find Customer."
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· | All valid entries for your selection will now be listed for reference. Select the "Back" button on your Internet browser to return to the previous pages.
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Look-up by Customer Name
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· | Enter the customer name starting with the last name/surname and following with the first name
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· | Select if you would like your customer results listed by Last name/surname, check-in date, FFP ID, property, or airline code from the drop-down box and select "Find Customer."
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· | All valid entries for your selection will now be listed for reference. Select the "Back" button on your Internet browser to return to the previous pages.
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