Getting Started With iHAMMS


This guide is a simple and useful user manual for getting started with the iHAMMS System for the automated tracking and administration of your hotel's airline mileage reward programs.

iHAMMS is a powerful, easy to use, menu driven on-line system tool enabling your hotel to submit customer frequent flyer program (FFP) information directly to the airlines for mileage or point credit via the Internet. iHAMMS also provides your hotel with many other useful inquiry and reporting tools for its airline partnership programs.

First time users of iHAMMS will find spending a few minutes reading this manual to be highly useful for correct usage of the system. New users should browse this section as well as the "Creating and Sending Stay Information to an Airline" and "Modifying Stay Information (Inquiry)" sections as a minimum.

"Online Help" is available for access at any time while using the system. In addition, users may click the "Help" link located at the top right of every screen page for instructions about usage of the current page or function.

Clicking the "Training" button at the top right of every screen page will direct the user to the Training System. The Training System is an exact duplicate of the Production System functions and is useful for practicing system functions. Data entered in the Training System will not be used by your hotel or sent to any airline for processing. To return to the Production System, just close the Training System window.

All dates and times indicated in the system are based on "iHAMMS System Time." iHAMMS system time is GMT-5 (USA Eastern Time Zone).

Minimum requirements for System usage:

·Browser must be Microsoft Internet Explorer, version 5.0 or higher.  
·JavaScript ("Active Scripting") must be enabled.  
·Cookies must be enabled.  


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