Customer Look-Up


If at any time you want to check for customer history for transactions at any hotel property within your hotel chain, even for properties not assigned to you for system editing, you may select "Customer Look-up" form the left side menu ladder. This is a useful feature. For example, you may want to look-up a customer's FFP ID or to see prior stay activity for a frequent guest. "Customer Look-up" is located on the left side menu ladder of the Home screen.

Please note, "Customer Look-Up" does not allow editing or deleting of transactions. Use the "Inquiry" menu button to find transactions and edit or delete them.

1. Select "Customer Look-up" from the left side of the screen.  
 
2.Choose to look-up a customer by FFP ID or by customer name.  
 
3.Look-up by FFP ID (Jump below for customer look-up by "Customer Name.")  
·Enter the customer frequent flyer number in the appropriate box. If you do not know the entire Frequent Flyer number use a question mark (?) to look for any single character in that spot, or use an asterisk (*) to look for multiple characters in that spot.  
For example:  
-12?4 finds 1234, 1264, 1274, etc. but not 12334 or 124  
-12*4 finds 1234, 1264, 12334, 121212124, etc. but not 124.  
 
·Select if you would like your customer results listed by Last name/surname, check-in date, FFP ID, property, or airline code from the drop-down box and select  
"Find Customer."  
·All valid entries for your selection will now be listed for reference. Select the "Back" button on your Internet browser to return to the previous pages.  
 
Look-up by Customer Name  
·Enter the customer name starting with the last name/surname and following with the first name  
·Select if you would like your customer results listed by Last name/surname, check-in date, FFP ID, property, or airline code from the drop-down box and select "Find Customer."  
·All valid entries for your selection will now be listed for reference. Select the "Back" button on your Internet browser to return to the previous pages.